Leads Cell knowledge
Calling script & verifier flow.
Outbound script: use only for a lawfully contactable record after campaign approval and suppression checks. Training material, not legal, medical, financial or insurance advice. The campaign owner must obtain current professional compliance approval before use, including calling permissions, suppression, state rules, licensing, disclosures and recipient identity. Never call after an opt-out. Never invent consent, source history, prices, health facts or eligibility. Do not collect payment credentials, Social Security or Medicare numbers in initial screening.
01 · Greetings & introduction
- Hello, my name is [Agent first name], and I am with Leads Cell. This is a marketing call about property & casualty. Is now a convenient time for a brief conversation?
02 · Reason for the call
- I can ask a few brief questions about your interest in property & casualty and, if you wish, connect you with a licensed insurance agent. I cannot confirm eligibility, prices or outcomes.
03 · Permission to continue
- Would you like to continue? You can decline or ask us not to contact you. Wait for an affirmative response; if declined, stop. This question does not cure an unlawful initial call.
04 · Eligibility / needs questions
- Are you looking at home, auto, renters or business coverage?
- What state and ZIP is the property or vehicle in?
- Are you the person who makes decisions about this coverage?
- Do you currently have coverage, and when is the renewal?
- What would you most like to change: protection, deductible or cost?
- May a licensed agent review the details with you?
05 · Permission & disclosure before transfer
- With your permission, I can connect you now to [actual receiving person or organization], a licensed insurance agent, about property & casualty. May I share the answers you just provided for that conversation? There is no obligation to purchase or engage a service. Wait for a clear response and record it through the approved process.
- Identify the real recipient before transfer. Use the approved campaign-specific disclosures, recording notice and applicable consent process. Do not claim that a spoken yes overrides a Do Not Call request.
06 · Warm handoff
- To receiving team: I have [Prospect first name] in [state], interested in property & casualty. With permission, here is the relevant summary: [accurate answers]. Are you available to take the conversation?
- To prospect: [Receiving person] is now on the line. They will explain their role and review the details directly. Thank you for your time. Do not tell the prospect to falsely say they initiated the call.
07 · Verifier follow-through
- Thank you for staying on the line. I am [Verifier first name] with Leads Cell. You have been connected to discuss [confirmed topic]. Is that correct?
- Confirm the minimum facts, the actual receiving destination and permission. Do not repeat unnecessary sensitive questions or turn verification into pressure. Stop or return for clarification if answers differ.
Download script & rebuttals PDF